This service is available under our Pro Bono and Low Bono programmes, based on financial hardship, consumer vulnerability, and the public interest value of the case.
We support individuals who have been misled, overcharged, or harmed by unfair commercial practices or unsafe products. Our focus is on ensuring legal redress where trust has been breached — whether by defective goods, misleading services, or abusive contract terms.
Our services include:
Disputes on defective goods or services: We assist consumers in filing legal claims for faulty goods, dangerous products, or substandard services, including situations involving negligence, misrepresentation, or health risk.
Unfair contracts and cross-border consumer issues: We review and challenge unfair or one-sided contract clauses, including hidden fees, false advertising, and unclear return/refund terms — particularly in e-commerce or cross-border transactions.
Legal guidance under the Mauritius Consumer Protection Act: We advise on your rights under national legislation and help draft or file complaints with relevant consumer bodies, including support for redress, refunds, or compensation.
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